72c8
72c8 72c8 72c8 72c8 72c8 72c8 72c8
72c8 Within the fast-paced digital commerce 72c8 house, customers these days anticipate 72c8 the choice to have the 72c8 ability to monitor, evaluate or 72c8 replace their order particulars, in 72c8 a 72c8 self-service type 72c8 . Whereas prior to now, 72c8 consumers would depend on telephone 72c8 or e mail interactions to 72c8 retrieve details about their on-line 72c8 orders, the digital buying expertise 72c8 right this moment provides full 72c8 management and transparency to the 72c8 end-user. A method of upgrading 72c8 this expertise and assembly prospects’ 72c8 expectations is to 72c8 present a self-service account 72c8 the place one can 72c8 lookup and replace transaction and 72c8 cost knowledge. Make customers’ self-service 72c8 expertise environment friendly and seamless, 72c8 by offering them with a 72c8 consumer my account space.
72c8
72c8 That is the place the 72c8 new-and-improved 72c8 2Checkout myAccount 72c8 will help.
72c8
72c8
72c8
72c8 What’s 2Checkout myAccount?
72c8
72c8 myAccount is a self-service platform 72c8 the place consumers can entry 72c8 particulars about purchases they made, 72c8 for which the 72c8 cost processing 72c8 was executed by 2Checkout. 72c8 These particulars embrace subscription standing, 72c8 prices, bill, supply and billing 72c8 data, reference quantity, and extra, 72c8 all knowledge that’s 72c8 up to date in actual 72c8 time 72c8 within the account.
72c8
72c8 In different phrases, myAccount is 72c8 a self-service portal that permits 72c8 prospects to 72c8 monitor their order historical past 72c8 from placement to supply/fulfilment.
72c8
72c8 What’s extra, 2Checkout myAccount is 72c8 designed to 72c8 centralize the buying 72c8 and 72c8 post-purchase exercise 72c8 of your prospects, giving 72c8 them higher visibility into their 72c8 buy standing and shopping for 72c8 exercise.
72c8
72c8
72c8
72c8 3 Advantages of utilizing myAccount
72c8
72c8 Offering a real-time self-service order 72c8 monitoring portal like myAccount can 72c8 drive many constructive outcomes in 72c8 your model.
72c8
72c8 1. Diminished prices
72c8
72c8 Prospects need the flexibility to 72c8 72c8 monitor their orders 72c8 . Should you don’t give 72c8 them that possibility, you’ll be 72c8 bombarded with “the place’s my 72c8 order?” assist tickets, which 72c8 may get pricey 72c8 in the long term.
72c8
72c8 By offering a self-service order 72c8 standing portal to your prospects, 72c8 you’re lowering the burden in 72c8 your buyer assist workforce, leaving 72c8 you extra assets to put 72c8 money into different methods to 72c8 please consumers.
72c8
72c8
72c8
72c8 2. Improved buyer expertise
72c8
72c8 The trendy buyer craves 72c8 extra management 72c8 of their buying expertise. 72c8 No marvel 72c8 51% of consumers 72c8 need real-time visibility into 72c8 the standing of their orders. 72c8 With an order resolution like 72c8 myAccount, you’re making the post-purchase 72c8 expertise a predictable one in 72c8 your prospects.
72c8
72c8 The outcome? Extra engaged prospects 72c8 and extra worthwhile relationships.
72c8
72c8
72c8 3. Improved retention
72c8
72c8 Driving repeated purchases comes all 72c8 the way down to belief. 72c8 By letting prospects monitor their 72c8 72c8 recurring contracts 72c8 and their subsequent billing 72c8 interval, you’re including a layer 72c8 of 72c8 transparency 72c8 to the post-purchase expertise. 72c8 This makes your corporation extra 72c8 dependable and reliable in your 72c8 prospects’ eyes. The extra they 72c8 belief you, the extra probably 72c8 they’ll preserve shopping for.
72c8
72c8
72c8
72c8 2Checkout myAccount’s options:
72c8
72c8 With the 2Checkout myAccount buyer 72c8 portal, consumers can:
72c8
- 72c8
- 72c8 Entry detailed data of all 72c8 merchandise/providers bought through 2Checkout
- 72c8 Acquire insights into merchandise and 72c8 subscriptions bought by way of 72c8 2Checkout, together with any modifications 72c8 made all through the order’s 72c8 historical past
- 72c8 Handle subscription settings and configure 72c8 renewal choices (like flip auto-renewal 72c8 on or off, or pause 72c8 their subscription for a set 72c8 time period) and related notifications
- 72c8 Order on-demand renewals for his 72c8 or her subscriptions (obtainable solely 72c8 when a subscription is 90 72c8 days or much less from 72c8 the expiration date)
- 72c8 Improve on-demand merchandise and subscriptions
- 72c8 Retrieve license keys and authorization 72c8 codes provided with the services 72c8 or products
- 72c8 Obtain product recordsdata corresponding to 72c8 spec sheets, consumer manuals, key 72c8 retailer recordsdata, guarantee paperwork, and 72c8 so on.
- 72c8 Replace cost data for subscriptions
- 72c8 Reactivate the auto-renewal system of 72c8 on-demand subscriptions
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8 Order Lookup: How consumers can 72c8 monitor their order historical past
72c8
72c8 As soon as logged in, 72c8 prospects must click on the 72c8 72c8 Order Lookup 72c8 tab. After coming into 72c8 the order quantity/Paypal Bill ID 72c8 and the e-mail handle used 72c8 upon putting the order, consumers 72c8 can monitor the standing of 72c8 their order in real-time.
72c8
72c8 Apart from monitoring their order 72c8 standing, prospects can use Order 72c8 Lookup to 72c8 entry their transaction historical past 72c8 , together with funds, refunds, 72c8 invoices, credit, and so forth. 72c8 To realize entry, they need 72c8 to enter the primary and 72c8 final 4 digits of the 72c8 cardboard used to put the 72c8 order, plus the whole quantity 72c8 paid, and the foreign money 72c8 used.
72c8
72c8 If the knowledge matches the 72c8 cost knowledge within the 2Checkout 72c8 system, the shopper will obtain 72c8 further transaction particulars by way 72c8 of e mail.
72c8
72c8 Consumers can nonetheless do all 72c8 the above with out logging 72c8 into myAccount. But when they 72c8 need to entry their full 72c8 order and product/service knowledge, they 72c8 need to 72c8 join myAccount 72c8 and 72c8 log in 72c8 .
72c8
72c8
72c8
72c8 Introducing the redesigned myAccount portal
72c8
72c8 We’re pleased to announce that 72c8 the 2Checkout myAccount portal now 72c8 comes with an improved, 72c8 totally responsive design 72c8 .
72c8
72c8 The redesigned portal is on 72c8 the market to all consumers 72c8 that positioned orders on service 72c8 provider web sites utilizing 2Checkout 72c8 as their eCommerce supplier (whatever 72c8 the service provider’s enterprise mannequin 72c8 and business phrases in partnering 72c8 with us).
72c8
72c8
72c8
72c8
72c8
72c8
72c8 What is going to this 72c8 imply for your corporation? Two 72c8 issues.
72c8
72c8 First, the brand new and 72c8 improved, totally cellular optimized design 72c8 makes it simpler in your 72c8 prospects to 72c8 entry their order data 72c8 , 72c8 subscriptions 72c8 , and 72c8 refunds 72c8 .
72c8
72c8 Second, due to the user-friendly 72c8 interface, you get 72c8 fewer assist tickets 72c8 concerning 72c8 refunds 72c8 and subscription cancellations.
72c8
72c8 In different phrases, the brand 72c8 new myAccount portal supplies a 72c8 extra environment friendly self-help useful 72c8 resource in your prospects, leading 72c8 to a extra participating and 72c8 comfy buying expertise.
72c8
72c8
72c8
72c8 Will the brand new design 72c8 disrupt any particular customization settings?
72c8
72c8 No. The visible modifications solely 72c8 apply to retailers utilizing the 72c8 Normal visible format. Should you’ve 72c8 set particular customizations in your 72c8 shopper portal, you get to 72c8 72c8 preserve your present design 72c8 . That mentioned, you could 72c8 have the choice to modify 72c8 to our new design in 72c8 case you really feel it’s 72c8 going to enhance the post-purchase 72c8 expertise.
72c8
72c8
72c8
72c8 How do I activate the 72c8 brand new design?
72c8
72c8 You don’t need to do 72c8 something. The brand new design 72c8 might be 72c8 activated by default 72c8 for all accounts. Should 72c8 you’ve made particular customizations to 72c8 your shopper portal, you get 72c8 to maintain your present settings 72c8 even after the brand new 72c8 format has been activated.
72c8
72c8
72c8
72c8 Learn how to entry 2Checkout 72c8 myAccount
72c8
72c8 Consumers can 72c8 entry the 2Checkout myAccount buyer 72c8 portal 72c8 in two methods:
72c8
- 72c8
- 72c8 By utilizing a hyperlink
- 72c8 Through Single Signal-On
72c8
72c8
72c8
72c8
72c8
72c8 How consumers can entry myAccount 72c8 utilizing a hyperlink
72c8
72c8 You possibly can arrange consumers 72c8 to entry the myAccount portal 72c8 by 72c8 establishing an auto-email 72c8 containing the hyperlink ( 72c8 https://safe.2co.com/myaccount/ 72c8 ) for particular actions corresponding 72c8 to order placement, cost affirmation, 72c8 and so on.
72c8
72c8 Should you’re utilizing a 72c8 customized area 72c8 , a portion of the 72c8 hyperlink might be changed along 72c8 with your area (for instance 72c8 www.retailer.customized.com/myaccount).
72c8
72c8 As soon as consumers click 72c8 on the hyperlink, they’re taken 72c8 to myAccount portal entry web 72c8 page the place they will 72c8 sign up utilizing two choices:
72c8
- 72c8
- 72c8 Log in utilizing the e-mail 72c8 handle (related to the order/subscription) 72c8 or the order quantity.
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8
- 72c8
- 72c8 Log in utilizing the e-mail 72c8 handle (related to the order/subscription) 72c8 72c8 and 72c8 a password (the one beforehand 72c8 set for the 2Checkout myAccount 72c8 portal).
72c8
72c8
72c8
72c8
72c8
72c8
72c8
72c8 How consumers can entry myAccount 72c8 through Single Signal-On
72c8
72c8 You possibly can mechanically log 72c8 in consumers to the myAccount 72c8 buyer portal based mostly on 72c8 subscription data or buyer reference 72c8 quantity offered by the Single 72c8 Signal-On server.
72c8
72c8 If you wish to simplify 72c8 your prospects’ buying expertise and 72c8 72c8 add a layer of safety 72c8 , utilizing Single Signal-On is 72c8 a superb thought. It’s additionally 72c8 helpful if you wish to 72c8 direct consumers to particular pages 72c8 on the myAccount shopper portal 72c8 (together with a selected subscription 72c8 itemizing, order lookup, and so 72c8 on.).
72c8
72c8
72c8
72c8 Remaining Phrases
72c8
72c8 Relating to boosting gross sales 72c8 and enhancing model loyalty, your 72c8 post-purchase expertise is simply as 72c8 vital because the buying expertise 72c8 that results in the sale.
72c8
72c8 The brand new and improved 72c8 2Checkout myAccount is a strong 72c8 resolution you should utilize to 72c8 create predictable, seamless experiences for 72c8 consumers, even after the acquisition 72c8 is made.
72c8
72c8 Seeking to uncover the forms 72c8 of options which are wanted 72c8 to a 72c8 cquire new customers, enhance gross 72c8 sales, improve conversion charges, enhance 72c8 subscription renewals, or curb cart 72c8 abandonment? 72c8 Then learn 72c8 our eBook 72c8 to learn the way 72c8 2Checkout’s advertising and gross sales 72c8 instruments will help you get 72c8 extra from every consumer.
72c8
72c8
72c8
72c8
72c8 72c8 72c8 72c8 72c8 72c8 72c8 72c8
72c8 72c8 72c8 72c8 72c8 72c8
72c8