Amid Outrage, Rackspace Sends Customers E mail Touting Its Incident Response


Prospects affected by a ransomware assault on Rackspace’s Hosted Change E mail have skilled service outages and a pressured transition to Microsoft 365 — and have broadly expressed outrage about an total lack of transparency from the corporate in regards to the breach.

However Rackspace’s newest e mail to them, supplied to Darkish Studying by a reader, tries to place a constructive spin on the corporate’s response.

“As you already know, on Friday, December 2, 2022, Rackspace skilled a ransomware incident in its Hosted Change E mail enterprise, a managed e mail answer supplied to small and medium companies,” the Rackspace e mail to prospects stated. “Resulting from swift motion on the Firm’s half in disconnecting its community and following its incident response plans, industry-leading world cybersecurity agency CrowdStrike has confirmed the incident was shortly contained and restricted solely to the Hosted Change E mail enterprise.”

It then invitations them to attend a webinar on Tuesday hosted by a panel of Rackspace management, together with its CISO Ed Pawlowski, for added data and a chance to ask questions.

“This was an incident with restricted influence,” based on the e-mail — a declare that prospects are begging to vary on. Customers have already filed go well with in opposition to Rackspace for negligence and have complained bitterly a couple of lack of buyer help with the transition to Microsoft 365, an absence of entry to their knowledge, and restricted communications with the corporate.

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